We offer a full mail order service for all our products please read on for how to order, which postage to select, payment details etc.
Please Note we package our plants very carefully using recycled products a method we have developed over 3 years using card and newspaper the plants are placed between two sheets of card and then wrapped securely in newspaper potted plants are wrapped in corrugated card we then pack in recycled boxes from our local supermarket and farmers stores.
How is your order delivered:
From the beginning of August 2010 all parcels below 1.5kg in weight will be sent Royal Mail 1st class all orders over 1.5kg in weight will be sent by Parcelforce 24 0r 48 depending on what type of plants we are sending.
Postage and packing
During checkout please select the correct postage from the drop down menu as detailed below we reserve the right to charge extra if you have not read this and selected the correct postage amount!
Band 1 : For delivery of entire order in one month! ( for 2 or more deliveries use Band 11, 12 or 13.)
Mainland UK Post Codes : All England And Wales, AB, DD, DG, EH, FK, G, KY, KA (except KA27 & KA28 which are band 5) ML,
PA1-PA19, PH1-PH18, TD
Band 11 12 & 13
If you wish your order to be split over more than one month please select the correct postage for the number of deliveries you require for band 1 deliveries only ( for Bands 3-5 please contact us )
Band 11 for 2 deliveries
Band 12 for 3 deliveries
Band 13 for 4 deliveries
Band 2 :
Orders Over £100 & All Year Round Packs . Select this band for all orders in total over £100 and All of the 2 and 4 season Packs (all year round packs)
Free Postage
Band 3 :
Scottish Highlands & Isle Of Wight Post codes IV1-1V40, KW1-KW14, PA20-PA40, PH19-PH40, PH50
£7.50
Band 4 : Northern Ireland, Southern Ireland ALL BT Postcodes
£20.00
Band 5 :
Scottish Islands. Isle Of Man, Isle Of Scilly Postcodes all IM, HS, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA41, PA42, PA49, PA60, PA78, PH41-PH44, ALL ZE
£15.00
Band 6 :
Seed Only Orders: Use this postage if you are buying only seeds and nothing else
£1.00
Band 7 :
Onion Sets Only Orders: Use this postage if you are buying onion sets and nothing else
£2.00
Band 8 & 9 :
Vouchers Only & Local Pick Up: Use this postage if you are ordering Vouchers and nothing else or if you are ordering locally and wish to pick your order up -please phone or e-mail for collection details
FREE
In the shop many of the plants allow you too select a month for delivery please fill that in the box provided or if you require your order urgently fill in urgent and we will do our best but also contact us to discuss your urgent requirement so we are aware of the need for urgency
If you wish to change the quantity your ordering place the number in the box and click on the grey arrow at the side to update your basket or to delete an item click on the grey bin.
If you require different deliveries for different months please ensure you either do separate orders for each delivery month or select the appropriate postage for 1, 2 or 3 orders.
NB:If you have any special requirements such as you only want plug raised plants not bare root, or you will not accept substitutes or you have specific delivery requirements please write this in the other information box during check out. This is also the place to tell us if you are a school or if the plants are a gift etc.
Please DO NOT write your instructions on the Nochex or Paypal payment information boxes they WILL NOT BE READ by me!!!! I only read the instructions put in the box on my order form
Payment
If
you do have any problems with ordering through the website we can take
orders over the phone or by e-mail with a contact number for payment,
Or you can place your order by Post with a cheque
During office hours Between 9am and 6pm
Please be respectful of the fact the above number is also our home phone number.
We Accept payment by all major credit and debit cards via Paypal Please note we have enabled paypal so you do not need a paypal account to pay using you paypal you can pay directly with your credit/debit card
We also Accept payments via Nochex
We also accept good old fashioned Cheques and Postal Orders But please note for Payment By Post Orders Cheques/PO Must be received within 7 days Of your order being placed we do not send you an invoice It is up to you to send us a cheque straight away. We DO NOT send any plants out before payment has been received.
If you prefer you can pay by direct bank transfer please ring for details
All card payments are taken at the time of ordering we have no control over that all postal payments must be made within 7 days of ordering. (see above)
Terms and conditions
6. Shipping and Customs Duty
6.1 All orders received by us are shipped subject to availability and we do our best to ship orders as quickly as we can.However please be aware that between April and September we can get delays due to the volume of orders we receive in a short space of time.
If your order has not arrived in a timely
manner please e-mail us (allowing up to 5 days for a reply) to enquire
where your order is and we will do our best to speed things up for you.
6.2 We reserve the right to ship products at a later date (up to
28 days after purchase) where the product ordered is not in stock at the
time of purchase. Important see amendment 6.2a Below
6.2a However the 28 days only applies in order for us to be in line with the distance selling regulations. As plants are described as perishable goods and many factors can affect the growing of plants this becomes a very grey area where the legal requirements under the regulations are concerned and as such it is not known if plants are even covered under the regulations we cannot guarantee your order will be delivered within the 28 day deadline either because of factors affecting the growing of the plants causing delays or the fact we are extremely busy and it may not be possible in peak season to deliver within this time frame. And we have taken advice from Trading Standards on this.
6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
6.4 If you are ordering a product from outside the UK the
recipient of the product is responsible for all customs duties or
tariffs incurred in the country to which the products are shipped.
Furthermore your order may be subject to delay or be opened and searched
by local customs authorities when entering the destination country.
Please note we are unable to provide specific advice on customs duties
or tariffs.Please note we do not ship outside of Europe.
7. Cancellation Rights, Returns and Refunds
7.1 Under the Consumer
Protection (Distance Selling) Regulations
2000 you have a right to cancel your purchase. However, to exercise this
right you must notify us in writing, (email or letter) within 7 working
days from the day of Purchase. Orders cancelled after 7 days will only
be done so at our discretion and only in exceptional circumstances.
If
we have not delivered your plants within 28 days we reserve the right
to re-negotiate your contract either by cancelling and offering a full
refund. Offering you more suitable plants for the season or by changing
the date of your delivery.
7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the
Consumer Protection (Distance Selling) Regulations 2000 once you have
used your product, unless the product is defective
7.4 As Vegetable plants are perishable we do not accept returns of the goods as twice in the post renders them useless .If the plants are not suitable or are damaged then we will either offer replacements or refunds.
7.5 All refunds will be processed as soon as possible back to the source you paid from.
